| Course | |||||
|---|---|---|---|---|---|
 | .05 designing | ||||
| Netwatch North America - Internal Training / Netwatch Training This course includes the most recent documents for training a new Intervention Specialist. Last updated 7/20/23 | ||||
| Netwatch North America - Internal Training / Intervention Specialist Training Brief overview of Alarmroom Rules and Code of Conduct | ||||
| Netwatch North America - Internal Training / Netwatch Continuing Education This memo is to reinforce that everyone knows the proper procedure for dealer accounts | ||||
 | 1. Netwatch Playbook In this course, you'll meet the members of the Netwatch North America team that are here to support you. | ||||
 | 01. What is Netwatch? This course will teach the learner the basics about the Netwatch Proactive Video Monitoring service.
Approximate duration: 5 mins | ||||
| Netwatch North America - Internal Training / Intervention Specialist Training What is SLA? KPI? What these mean for our customers, and what this means to you. This module will give you the components needed to understand what is expected of a PVM Intervention Specialist. | ||||
| Netwatch North America - Internal Training / Netwatch Continuing Education This is an overview on how to utilize isolations for verified staff activity, expected authorized activity and unexpected excessive activity. The features discussed in the document are the isolations, quick isolations and high activity monitor. | ||||
 | 02. What is CRATOS and what does it do? Approximate duration: 5 mins | ||||
| Netwatch North America - Internal Training / Intervention Specialist Training What is an effective voice down? This module will give you the components you need to have an effect voice down and remain professional. |
