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Netwatch North America - Internal Training → Intervention Specialist Training

03. Audio Intervention


Description
What is an effective voice down? This module will give you the components you need to have an effect voice down and remain professional.
Content
  • Audio Warning
  • Example 1
  • Example 2
  • Example 3
  • Be Firm
  • Example 4 Strong Audio Warning
  • Example 5 Strong Audio Warning
  • Example 6 Strong Audio Warning
  • Be Firm pt 2
  • Example 7 Strong Audio Warning
  • Example 8 Strong Audio Warning
  • Example 9 Strong Audio Warning
  • The Gold Standard
  • Example 10 The Gold Standard
  • What to Avoid on Voice Downs
  • Audio Intervention Test
Completion rules
  • All units must be completed