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Netwatch North America - Internal Training → Intervention Specialist Training

02. Netwatch SLA / KPI

What is SLA? KPI? What these mean for our customers, and what this means to you. This module will give you the components needed to understand what is expected of a PVM Intervention Specialist.
  • PVM Service Level Adherence
  • PVM Key Performance Indicator System
  • Netwatch SLA/KPI Test
Completion rules
  • All units must be completed