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Intervention Specialist: Onboarding

0. Intervention Specialist Handbook


Description

This handbook gathers all module information in one place for specialists to reference as needed. Feel free to screenshot any images you may need for later reference. EX: Isolation and abbreviation lists.

Content
  • 01. Alarm Room Floor Rules
  • 02. SLA & KPI
  • 03. Audio Warnings
  • 04. SOP & Monitoring Protocols
  • 05. Incident Reports
  • 06. Utilizing Site Maps
  • 07. PTZ
  • 08. Visitors Pass
  • 09. Notes in CAMS
  • 10. Inbound & Outbound Calls
  • 11. Isolations
  • 12. Requeue
  • 13. Notable Alarms
  • 14. First Responders on Site
  • 15. Car Dealerships
  • 16. Standard Guide for Actuals
  • 17. Arming Netwatch Direct Sites
  • 18. WCCTV Auto-dialer
  • 19. WCCTV Alarm Outcome Feature
  • 20. CAMS Tickets
  • 21. CAMS Troubleshooting Guide
Completion rules
  • All units must be completed