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Intervention Specialist: Onboarding

0. Intervention Specialist Handbook


Description

This handbook gathers all module information in one place for specialists to reference as needed. Feel free to screenshot any images you may need for later reference. EX: Isolation and abbreviation lists.

Content
  • Alarm Room Floor Rules
  • SLA & KPI
  • Audio Warnings
  • Isolations
  • Utilizing Site Maps
  • PTZ
  • Visitors Pass
  • Inbound & Outbound Calls (needs audio)
  • Notes in CAMS
  • Notable Alarms
  • Arming Netwatch Direct Sites
  • First Responders on Site
  • Car Dealerships (needs audio and images)
  • Incident Reports
  • Standard Guide for Actuals
  • Monitoring Protocols
  • Requeue
  • CAMS Troubleshooting Guide
  • CAMS Tickets
  • WCCTV Alarm Outcome Feature
  • WCCTV Auto-dialer
Completion rules
  • All units must be completed